Privacy Policy

CYE Motor (“we,” “us,” or “our”) operates the website cymotorix.com . This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, submit an inquiry, or otherwise interact with us. By using the Site, you agree to the practices described in this policy.

We supply stepper motors, servo motors, motor drivers, and related accessories to business customers worldwide. As a B2B supplier, the personal information we handle is mainly the business contact information you provide when requesting quotes or product information.

1. Information We Collect

Information you provide to us

When you fill out a contact or inquiry form, request a quote, subscribe to updates, or email us, we may collect:

• Name and job title
• Company name
• Email address and phone number
• Country/region and shipping or billing details (when placing or discussing an order)
• The content of your message or inquiry

Information collected automatically

When you browse the Site, we and our service providers may automatically collect:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages viewed, referring URLs, and time spent on the Site
• Cookies and similar tracking data (see Section 4)

We do not intentionally collect sensitive personal data (such as health, religion, or financial account numbers) through this Site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes, samples, and product information
• Process and fulfill orders and arrange shipping
• Communicate with you about products, orders, and support
• Send marketing or promotional messages where permitted (you may opt out at any time)
• Operate, maintain, and improve the Site and our services
• Analyze traffic and usage to understand how visitors use the Site
• Comply with legal obligations and protect our rights

Where required by law (for example, under the EU/UK GDPR), we rely on the following legal bases: your consent, performance of a contract, our legitimate business interests, and compliance with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate the Site and our business, such as web hosting, analytics, email, CRM, and shipping/logistics providers, who are only permitted to use it to provide services to us.
• Business partners such as freight forwarders or payment processors, as needed to fulfill your order.
• Legal and regulatory authorities where required by law, court order, or to protect our legal rights.
• Successors in the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to function properly, remember your preferences, and analyze traffic. The cookies we use may include:

• Essential cookies required for the Site to work.
• Analytics cookies that help us understand how visitors use the Site.
• Advertising cookies that help us measure and improve marketing campaigns.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how the Site functions.

5. Third-Party Services

We use third-party services that may collect information to help us operate and improve the Site, including:

• Google Analytics – to analyze Site traffic and usage. Google may use this data as described in its own privacy policy (https://policies.google.com/privacy). You can opt out using the Google Analytics Opt-out Browser Add-on.
• Google Ads and related advertising tools – to measure and improve our advertising.

These providers process data under their own privacy policies, and we encourage you to review them.

6. International Data Transfers

We are based in China and serve customers globally. Your information may be transferred to, stored, and processed in countries other than your own, including China, which may have data protection laws different from those in your country. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

7. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, including to respond to inquiries, fulfill orders, maintain business records, and comply with legal, tax, or accounting requirements. When it is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

EU/UK (GDPR): You have the rights listed above and may contact your local supervisory authority.

California (CCPA/CPRA): You have the right to know, delete, and opt out of the “sale” or “sharing” of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at [privacy@shturl.cc/l32X]. We will respond within the timeframe required by applicable law.

10. Marketing Communications

If you receive marketing emails from us, you can unsubscribe at any time using the link in the email or by contacting us. We will still send you transactional messages related to your inquiries or orders.

11. Children’s Privacy

The Site is intended for business users and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

12. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

CYE Motor
[Hutang Science and Technology Industrial Park,
Hutang Town, Changzhou, Jiangsu, China]
Email: [info@cymotorix.com]
Website: https://cymotorix.com